Only Oak Furniture pride ourselves on customer service and we understand that buying on the internet can be daunting so we offer all our customers a 14 day no quibble returns policy.
We are confident our products are built to match all your expectations. Only Oak Furniture guarantees if your item isn’t what you expected, we offer free* returns; we’ll even come and pick it up for you. To qualify for free* returns, you must follow the criteria laid down in our terms and conditions. If you require a full refund back of your original payment, then return charges will apply.
To return any product email us your order number, name and product details within 14 days of delivery. You do not need to give us a reason for your return; however, you will help us to improve our products and services if you do so. Once items have been received you will receive a refund within 30 days. Please note that we cannot accept any returns for mattresses unless it is in its original un-opened packaging.