Do you have a physical store we can visit?
No, we are an on-Line firm only. We believe in keeping our prices as low as possible and we can only do that by keeping costs to the minimum.
What are your delivery methods?
We offer Standard Delivery, Premium Delivery and Premium Delivery with Assembly.
You can read about each delivery option here!
Is my payment safe?
Yes, PayPal and Verified by Visa are internationally recognised secure payment gateways. This means your information will never be shared or disclosed.
I have seen a product elsewhere at a lower price, can you price match?
Here at Only Oak Furniture we check our prices daily to ensure you’re getting the best possible deal. If by chance you find it cheaper elsewhere, please give us a call and we will endeavour to match that price for you.
I have placed my order. What happens next?
You will receive your order confirmation straight away. Be sure to check you Junk or Spam boxes for this email. Unless your item is out of stock you will not hear from us again. Your next contact will be from the delivery company. Normally within 5-10 working days.
When I will here from the delivery company?
Within 5-20 working days. Once your item is ready for delivery our delivery company will text you 2 to 3 days beforehand with a date and estimated time of delivery, (a 3-hour window is given). You will then get a call 30 minutes before to make sure you are ready to take delivery. 99% of all our items are delivered within 10-20 working days.
10-20 working days, your delivery page says you aim for 5-10?
Yes, we always quote 10-20 working days, especially during busy periods. However, 90% of our deliveries are within 5-10 working days.
What happens if my item is out of stock?
We will always contact you if this is the case. We will of course, give you our best estimate of when stock is arriving, but we can never guarantee these dates as logistically things can improve or can extend depending on many factors. However, our estimates are normally on the cautious side.
Many companies promise the world but fail to deliver, What makes you so different?
We will always tell you the truth about your chosen item! If we cannot deliver within your time frame we will tell you. If it is out of stock, we will tell you. If you have any questions, we will answer them honestly. Why? Because we are a family business that puts customers first above anything else. We would rather lose a sale than string someone along with false promises.