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Delivery & Returns
Room of Choice is back!
Delivery is typically 15-25 working days however our dates are only estimated and are subject to change based on the current climate.
Due to the recent issues being faced at docks throughout the country our lead times are being stretched beyond our usual timeframes.
Delays are to be expected at this time
We are working closely with our suppliers and couriers to try and reduce any impact where possible but the landscape is changing daily. Please bear with us as we try to keep some form of normality through these difficult times.
Here at Only Oak Furniture we understand that quick deliveries are essential to making our customers happy and that is why our furniture is normally delivered to you within 10-20 working days from when the item arrives into stock. In some cases, however this may take longer, especially for those living in remote areas or when climatic conditions may be affecting our delivery routes and during our COVID pandemic.
We require a daytime contact number and an email address at the time of your order and if possible a mobile number too. We will always attempt to notify and confirm the date and time that is most suitable for you by text and/or email 2-3 days before your delivery takes place, however, we sometimes manage to make short notice changes to our schedule and may be able to accommodate a speedier delivery. Our drivers will also attempt where possible to call you 30 minutes before delivery.
Delivery slots can be refused but your item will not be delivered until the next time our delivery company is in your area. We do however, deliver to most areas at least once per week in the UK mainland ONLY. We are sorry due to shipping costs we do not deliver to Islands off the UK mainland.
It’s important that customers are aware to protect their property and that our driver will wear foot protection, access must be clear and free from potential obstacles to allow a successful and safe delivery protecting both the product and property, wood, carpets, soft flooring must be protected, crews are forbidden to remove protective footwear.
You will receive a text and/or email providing you with a three-hour time slot, if this is not suitable for you, it is possible to arrange a different date and time via text and or/email.
When the goods have been loaded onto the vehicle, you will receive a ‘personalised’ text message reminding you about the delivery date and time.
You will receive a courtesy call up to 30 minutes prior to your delivery.
Items will be delivered by a single man to the front door only.
2 Man Premium Delivery
Our standard delivery +
Your Items will be delivered by a fully trained two-man delivery team, who will carry your item(s) to the room of your choosing.
Premium & Assembly
NOT AVAILABLE AT PRESENT
Our premium service +
Your item(s) will also be assembled by a fully trained, two-man team. Additional fees will apply, please select the assembly option on your product. *
PREMIUM DELIVERY WILL BE AUTOMATICALLY ADDED TO YOUR ORDER WHEN YOU SELECT AN ASSEMBLY A SERVICE.
*Please note that before the item is assembled that you are happy with your product. See terms and conditions for full details.
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All are charged at £30 Plus VAT
All orders after the 1st December will not be guaranteed delivery before Christmas. Please contact us before ordering if you need delivery before Christmas and we will see if we can facilitate your request. Final cut off for Christmas is the 9th December.
Only Oak Furniture pride ourselves on customer service and we understand that buying on the internet can be daunting so we offer all our customers a 14 day no quibble returns policy all we ask is that you cover the cost to return the item to us in a re-saleable condition and in the original undamaged packaging. If your item arrives damaged then we will happily collect and deliver you a replacement item without any charges. Please note we do not consider assembled items as re-saleable. If an item is returned to us that has been assembled you will not be eligible for a full refund.
To return any product email us your order number photos of the item, OC label, name and product details within 14 days of delivery. You do not need to give us a reason for your return; however, you will help us to improve our products and services if you do so. Once items have been received you will receive a refund within 30 days.
Please note that we cannot accept any returns for mattresses unless it is in its original un-opened packaging.