Delivery, Returns & Refunds

Room of Choice is back!

Delivery is typically 5-20 working days however our dates are only estimated and are subject to change based on the current climate.

Due to the recent issues being faced at docks throughout the country some of our lead times are being stretched beyond our usual timeframes.

We are working closely with our suppliers and couriers to try and reduce any impact where possible but the landscape is changing daily. Please bear with us as we try to keep some form of normality through these difficult times.

Delivery Information

Here at Only Oak Furniture we understand that quick deliveries are essential to making our customers happy and that is why our furniture is normally delivered to you within 5-20 working days from when the item arrives into stock. In some cases, however this may take longer, especially for those living in remote areas or when climatic conditions may be affecting our delivery routes and during our COVID pandemic.

We require a daytime contact number and an email address at the time of your order and if possible a mobile number too. We will always attempt to notify and confirm the date and time that is most suitable for you by text and/or email 2-3 days before your delivery takes place, however, we sometimes manage to make short notice changes to our schedule and may be able to accommodate a speedier delivery. Our drivers will also attempt where possible to call you 30 minutes before delivery.

Delivery slots can be refused but your item will not be delivered until the next time our delivery company is in your area. We do however, deliver to most areas at least once per week in the UK mainland ONLY. We are sorry due to shipping costs we do not deliver to Islands off the UK mainland.

delivery and returns

Please Note

It’s important that customers are aware to protect their property and that our driver will wear foot protection, access must be clear and free from potential obstacles to allow a successful and safe delivery protecting both the product and property, wood, carpets, soft flooring must be protected, crews are forbidden to remove protective footwear.

Regardless of what we are delivering, be it hallway, dining room, bedroom or living room furniture our team will do their best to minimise all disruption.

Delivery Options

Standard Delivery

You will receive a text and/or email providing you with a three-hour time slot, if this is not suitable for you, it is possible to arrange a different date and time via text and or/email.

When the goods have been loaded onto the vehicle, you will receive a ‘personalised’ text message reminding you about the delivery date and time.

You will receive a courtesy call up to 30 minutes prior to your delivery.

Items will be delivered by a single man to the front door only.

2 Man Premium Delivery

Our standard delivery +

Your Items will be delivered by a fully trained two-man delivery team, who will carry your item(s) to the room of your choosing.

Premium & Assembly

NOT AVAILABLE AT PRESENT 

Our premium service +

Your item(s) will also be assembled by a fully trained, two-man team. Additional fees will apply, please select the assembly option on your product. *

PREMIUM DELIVERY WILL BE AUTOMATICALLY ADDED TO YOUR ORDER WHEN YOU SELECT AN ASSEMBLY A SERVICE.

*Please note that before the item is assembled that you are happy with your product. See terms and conditions for full details.

Postcode Surcharges

AB, CA, DD, DG, EH, EX, FK, KY, LD, LL, ML, NP, PL, SA, SY, TD, TQ

TR1 – TR20, TR26-27

KA1 – KA26, KA29- KA30

G1 – G5 – G9, G11 – G15, G20 – G23, G31 – G34, G40 – G46, G51 – G53, G58, G60 – G79, G81 – G84, G90

IV1 – IV28, IV30 – IV32, IC36, IV40 – IV49, IV52 – IV56, IV63, KW1 – 14

PA* PA1-19 PA21 – PA38

PH30 – PH41 PH49, PH50

All are charged at £30

Christmas Deliveries

All orders after the 1st December will not be guaranteed delivery before Christmas. Please contact us before ordering if you need delivery before Christmas and we will see if we can facilitate your request. Final cut off for Christmas is the 9th December.

Returns Information

Only Oak Furniture pride ourselves on customer service and we understand that buying on the internet can be daunting so we offer all our customers a 14 day no quibble returns policy all we ask is that you cover the cost to return the item to us in a re-saleable condition and in the original undamaged packaging. If your item arrives damaged then we will happily collect and deliver you a replacement item without any charges. Please note we do not consider assembled items as re-saleable. If an item is returned to us that has been assembled you will not be eligible for a full refund.

To return any product email us your order number photos of the item, OC label, name and product details within 14 days of delivery. You do not need to give us a reason for your return; however, you will help us to improve our products and services if you do so. Once items have been received you will receive a refund within 30 days. Full details below

Please note that we cannot accept any returns for mattresses unless it is in their original unopened packaging.

furniture returns policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your furniture has been delivered, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Furniture Protectors
  • Guardsmen Furniture Cover Policies

To complete your return, we require an email to [email protected] within 14 days of receipt of your goods.

*Returns are by appointment only*

Please do not send your purchase back to the manufacturer, they must be returned directly to our warehouse address;

26 Harwood Court
Riverside Park Industrial Estate
TS2 1PU

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days. We process refunds very quickly however banks can take up to 28 days to process on their end, this is highly unlikely but we believe in transparency and therefore declare the outside parameters when it comes to card processing.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale & Warehouse Special items

Only regular priced items may be refunded. Sale items or warehouse special items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping returns

To return your product, you should mail your product to:

26 Harwood Court
Riverside Park Industrial Estate
TS2 1PU

You will be responsible for paying for your own shipping costs for returning your item or we can arrange collection for you at our standard collection fee. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as per our terms and conditions

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.