Here at Only Oak Furniture we understand that quick deliveries are essential to making our customers happy and that is why our furniture is normally delivered to you within 5-10 working days from your date of purchase. In some cases, however this may take up to 10-20 working days, especially for those living in remote areas or when climatic conditions may be affecting our delivery routes.
All of our deliveries are room of choice deliveries, with the exception of small couriered items and Garden Furniture. We will not leave your special purchase at the door step in the rain for you to try and lift in to a room yourself. Please bear this in mind when items may be cheaper elsewhere but may be not quite as they seem until you get to the checkout.
We require a daytime contact number and an email address at the time of your order and if possible a mobile number too. We will notify and confirm the date and time that is most suitable for you by text and/or email 2-3 days before your delivery takes place. We will not attempt delivery until you have confirmed your delivery slot. Delivery slots can be refused but your item will not be delivered until the next time our delivery company is in your area. We do however deliver to most areas at least once per week.
You will receive a text and/or email providing you with a three-hour time slot, if this is not suitable for you, it is possible to arrange a different date and time via text and or/email.
When the goods have been loaded onto the vehicle, you will receive a ‘personalised’ text message reminding you about the delivery date and time. You will also be able to track you order.
You will receive a courtesy call up to 30 minutes prior to your delivery.
Items will be delivered by a single man to a ground floor room of your choice only.
All of the above plus:
Your Items will be delivered by a fully trained two-man delivery team, who will carry your item(s) to the room of your choosing.
Premium & Assembly
All of the above plus:
Your item(s) will also be assembled by a fully trained, two-man team and all packaging will be taken away. *
PREMIUM DELIVERY WILL BE AUTOMATICALLY ADDED TO YOUR ORDER WHEN YOU SELECT AN ASSEMBLY A SERVICE.
*Please note that before the item is assembled and/or the packaging has been taken away, that you are happy with your product. See terms and conditions for full details.
Post Code Surcharges
Prices inclusive of VAT
|Scotland Postcodes: AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH, 30-41, 49-50|
|Scotland Postcodes: EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA, TD|
|Wales Postcodes: LL, LD, SY14-20, 23-25|
|Wales Postcodes: SA|
Please contact us for a quote for delivery to Ireland.
All orders after the 1st December will not be guaranteed delivery before Christmas. Please contact us before ordering if you need delivery before Christmas and we will see if we can facilitate your request. Final cut off for Christmas is the 9th December.
Only Oak Furniture pride ourselves on customer service and we understand that buying on the internet can be daunting so we offer all our customers a 14 day no quibble returns policy.
We are confident our products are built to match all your expectations. Only Oak Furniture guarantees if your item isn’t what you expected, we offer free* returns; we’ll even come and pick it up for you. To qualify for free* returns, you must follow the criteria laid down in our terms and conditions. If you require a full refund back of your original payment, then return charges will apply.
To return any product email us your order number, name and product details within 14 days of delivery. You do not need to give us a reason for your return; however, you will help us to improve our products and services if you do so. Once items have been received you will receive a refund within 30 days. Please note that we cannot accept any returns for mattresses unless it is in its original un-opened packaging.